How's that for great customer service?
In this social media era, gathering information about products and services can be done lightning-fast - thanks to the presence of businesses on Facebook, Instagram, or Twitter.
Nowadays, we could easily ask for the rates or ask for specifics by simply sending a direct message to these social media pages.
A woman in Manila who is interested to avail of landscaping services sent a message to the Facebook account which goes by the name "Trees and Seedlings for Sale Philippines". Based on its Facebook page, the business promotes tree planting nationwide and has a clientele comprised of "concerned individuals both young and old from all walks of life, and farm owners and company owners who promote tree planting nationwide".
However, this does not seem to be the case, as presented by a series of photos that's doing the rounds all over Facebook.
During the early part of the exchange, the page administrator has been very accommodating and explained the different types of garden that the customer could choose from, even providing additional tips to help the customer decide.
After the initial suggestions, the page administrator then asked for an actual photo of the customer's garden. After receiving the photo, the customer was then told that she doesn't need a landscape artist since the area is very cluttered and "has no direction".
In addition to those comments, the administrator also said that the space does not deserve to be called a garden since does not look pleasing to the eye which brings bad Feng Shui.
The customer was also advised not to go to the shop and was referred to another shop which offers cheaper plants. She was told that she clearly isn't rich because the shop's rich clients do not have a space that's as cluttered as what was sent by the customer.
Additional insults were then hurled, which pertain to the way the customer speaks and spells out her messages on Facebook. Furthermore, the administrator said that their rich and educated clients speak properly.
The customer, clearly caught off guard, then asked "Is this how you treat your client/s?" which was then answered with more insults stating that the customer is not their client and will never be their client, so she better stop hallucinating. Also, the customer was told off and was advised to stop hallucinating since the customer's yard clearly "shows the residence of very poor Filipinos".
Adding insult to injury, the administrator again commented on how the customer spells out her words and then asked "in which squatter's area did you get your education?"
This exchange, which as of this writing has over 1,400 shares was posted by Tolet Antolin. Clearly affected by this exchange, some Facebook users also posted negative reviews on the Trees and Seedlings for Sale Philippines Facebook page.
In retort, the said business page then posted a statement addressed to its followers and "haters".
Said statement states that individuals who are earning minimum wage should not come to them as they simply could not afford it and they should not be delusional. Moreover, the post emphasizes that they only choose their clients and work with people they like.
This statement was met with mixed reactions, with some stating that the page administrator is merely stating a fact. On the other hand, some replies state that all companies should treat potential customers with utmost respect and should be very careful in choosing their words.
What's your take on this? Have you had a similar experience before?
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